Business process automation (BPA) is among the hottest technologies for companies seeking to improve their efficiency in their operations and boost productivity. Business leaders are often afflicted by the speed of market changes and customer demands.
A common adage in the BPA world is “don’t make a cow path.” The meaning is that automating a process without first examining how it can be improved or changed, may simply increase the severity of any flaws and lead to less efficient results. To succeed in process automation, law firms must come up with a plan that is thorough and pragmatic. Pilot projects can be used to begin small, and then expand. Defining standard operating procedures and clearly defining roles for those who work with the technology, and making sure that staff are properly trained are all essential to a successful implementation.
Law firm management software can be a fantastic way to streamline a firm’s daily operations. It creates efficiencies that enable attorneys to perform more billable work and decrease the risk of a breach of compliance. It’s also important to understand what should not be automated and when human interaction is required.
In a highly competitive market it is becoming easier than ever for customers to quit if they are unhappy or unable to get their work done. Finding and implementing efficiencies such as these are becoming increasingly crucial to stay competitive. The following processes are excellent candidates for automation in law firms.
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